This consultation was about involving the public in the design, commissioning and delivery of health and care services. It aimed to capture the views of residents and stakeholders in order to shape a new outline for a Healthwatch and NHS Complaints Advocacy Service.
The current contract for the provision of a local Healthwatch and Complaints Advocacy Service is due to expire on the 31st March 2020. Before a new contract is awarded, we asked for your views on the current service and the ways in which it might be improved.
In total there were 18 responses to the survey which included the following suggested improvements to the existing service:
Feedback to all questions within the survey has now been shared with the Associate Director of Joint Commissioning and the suggestions for improvement have influenced the 'service specification', a key document that will inform the re-procurement of the contract.
This consultation is about involving the public in the design, commissioning and delivery of health and care services. It aims to capture the views of residents and stakeholders in order to shape a new service specification for a Healthwatch and NHS Complaints Advocacy Service.
The current contract for the provision of a local Healthwatch and NHS Complaints Advocacy Service is due to expire on the 31st March 2020. This contract will need to be retendered and before doing this, it is important that residents and stakeholders are consulted on the current service and ways in which this service might improve.
Your feedback will be used to help shape the service specification for the new Healthwatch and NHS Complaints Advocacy Service.
Further details will be added to this page on 23rd August 2019, following our analysis of the consultation results.
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