Healthwatch and the NHS Complaints Advocacy Service

Closed 10 Aug 2019

Opened 1 Jul 2019

Feedback Updated 4 Sep 2019

We Asked

This consultation was about involving the public in the design, commissioning and delivery of health and care services. It aimed to capture the views of residents and stakeholders in order to shape a new outline for a Healthwatch and NHS Complaints Advocacy Service.

The current contract for the provision of a local Healthwatch and Complaints Advocacy Service is due to expire on the 31st March 2020. Before a new contract is awarded, we asked for your views on the current service and the ways in which it might be improved.

You Said

In total there were 18 responses to the survey which included the following suggested improvements to the existing service:

  • Wider advertising for the services that Healthwatch provides.
  • Strengthening of verbal communication by Healthwatch.
  • Better engagement with the public so that their views are reflected in the development of health-related services.
  • Increased funding for Healthwatch.
  • More outreach support.
  • Improved availability of support from Healthwatch.

We Did

Feedback to all questions within the survey has now been shared with the Associate Director of Joint Commissioning and the suggestions for improvement have influenced the 'service specification', a key document that will inform the re-procurement of the contract.

Results Updated 4 Sep 2019

Files:

Overview

This consultation is about involving the public in the design, commissioning and delivery of health and care services. It aims to capture the views of residents and stakeholders in order to shape a new service specification for a Healthwatch and NHS Complaints Advocacy Service.

Why We Are Consulting

The current contract for the provision of a local Healthwatch and NHS Complaints Advocacy Service is due to expire on the 31st March 2020. This contract will need to be retendered and before doing this, it is important that residents and stakeholders are consulted on the current service and ways in which this service might improve.

What Happens Next

Your feedback will be used to help shape the service specification for the new Healthwatch and NHS Complaints Advocacy Service.

Further details will be added to this page on 23rd August 2019, following our analysis of the consultation results.

Areas

  • All Areas

Audiences

  • Anyone from any background

Interests

  • Adult social care
  • Children social care
  • Health and wellbeing
  • Commissioning
  • Equality and diversity