Feedback on the School Health Service - Parents and Carers

Closed 1 Apr 2022

Opened 21 Feb 2022

Feedback updated 19 Oct 2022

We asked

This consultation was about involving the public in the design, commissioning and delivery of the health visiting and school nursing services. It aimed to capture the views of parents and carers in order to shape services.

The current contract for the provision of the Health Visiting and School Nursing Service is due to expire on the 31st March 2023. Before a new contract is awarded, we asked for your views on the current service and the ways in which it might be improved.


You said

In total there were 183 responses to the School Nursing Service online parent and carer survey which included the following suggested improvements to the existing service:

  • Improving access and information around the areas of support that are most important and needed.
  • Increased face to face services.
  • Better use of websites and social media.
  • Improving partnership working with other services.
  • Promotion and awareness raising about the service and what it offers.
  • Greater visibility and awareness in schools.

We did

We held workshops to discuss the results of the consultation with the current service provider. Feedback to all questions within the survey have been shared with the Children and Young People’s Joint Commissioning Team and the suggestions for improvement have influenced the 'service specification', a key document that will inform the re-procurement of the contract.



Lewisham Council are in the process of redesigning a range of services supporting the health and wellbeing of children and young people aged 0-19 years old. This currently consists of two services; Health Visiting and the School Health Service.  

The aim of these services is to promote the positive health, wellbeing and development of children and young people. We want to ensure that children and young people have the best start in life and are protected from harm, have good physical and emotional health, and are enabled to develop, achieve and be ready for school.


Why your views matter

We want to make sure that we design services that reflect the needs of all children and families in Lewisham.  Your experiences and views are a vital part of this process.

We are really keen to hear from you about how these services are currently working, any gaps or issues we should be focusing on, and what our priorities should be. This knowledge will help us to design and deliver these services over the next 2-5 years. 

This questionnaire is for parents of children aged 5-11 years old.

If you are a professional working with 5-11 year olds and their families, please complete the Professionals Survey.


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  • Health and wellbeing
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  • Commissioning