Feedback on the School Health Service - Parents and Carers

This consultation was about involving the public in the design, commissioning and delivery of the health visiting and school nursing services. It aimed to capture the views of parents and carers in order to shape services.

The current contract for the provision of the Health Visiting and School Nursing Service is due to expire on the 31st March 2023. Before a new contract is awarded, we asked for your views on the current service and the ways in which it might be improved.

In total there were 183 responses to the School Nursing Service online parent and carer survey which included the following suggested improvements to the existing service:

• Improving access and information around the areas of support that are most important and needed.
• Increased face to face services.
• Better use of websites and social media.
• Improving partnership working with other services.
• Promotion and awareness raising about the service and what it offers.
• Greater visibility and awareness in schools.

We held workshops to discuss the results of the consultation with the current service provider. Feedback to all questions within the survey have been shared with the Children and Young People’s Joint Commissioning Team and the suggestions for improvement have influenced the 'service specification', a key document that will inform the re-procurement of the contract.