Feedback on the Lewisham Health Visiting Service - Parents and Carers

Closed 14 Mar 2022

Opened 2 Feb 2022

Feedback updated 19 Oct 2022

We asked

This consultation was about involving the public in the design, commissioning and delivery of the health visiting and school nursing services. It aimed to capture the views of parents and carers in order to shape services.

The current contract for the provision of the Health Visiting and School Nursing Service is due to expire on the 31st March 2023. Before a new contract is awarded, we asked for your views on the current service and the ways in which it might be improved.

You said

In total there were 51 responses to the Health Visiting Service online parent and carer survey which included the following suggested improvements to the existing service:

  • Improving access and information around the areas of support that are most important and needed.
  • Increased face to face services and group support.
  • Better use of digital systems for appointment bookings.
  • Strengthening communication with families.
  • Improving partnership working with other services.
  • Promotion and awareness raising about the service and what it offers.

We did

We held workshops to discuss the results of the consultation with the current service provider. Feedback to all questions within the survey have been shared with the Children and Young People’s Joint Commissioning Team and the suggestions for improvement have influenced the 'service specification', a key document that will inform the re-procurement of the contract.


Lewisham Council’s Children and Young People’s Commissioning Team are in the process of re-commissioning a range of services supporting the health and wellbeing of children and young people aged 0-19 years old. This consists of two services; the Health Visiting and School Health Service.

The ultimate aim of these services is to promote the positive health, wellbeing and development of children and young people. We want to ensure that children and young people have the best start in life and are protected from harm, have good physical and emotional health, and are enabled to develop, achieve and be ready for school.

The Health Visiting Service is run by Lewisham and Greenwich NHS Trust, and supports the health and wellbeing of children aged 0-5 years and their families. The service provides screening, information, advice and support for parents across all areas of early health and development, including breastfeeding, healthy lifestyles, immunisations, parental mental health, communication and language development, and getting ready for school.

Why your views matter

We are really keen to hear your views and experiences as parents, carers, young people and professionals about how these services are currently working, any gaps or issues we should be addressing and what our priorities should be for the design of the new service. This knowledge will help us to design and deliver these services over the next 2-5 years.

This questionnaire is for parents and carers that have children aged between 0-5 years old, or have used the Lewisham Health Visiting Service in the last 3 years.

If you are a staff or member or volunteer working in the Health Visiting Service, please complete the Staff and Volunteer Survey.

If you are another professional that works with 0- 5 year olds, please complete the Professionals Survey.

What happens next

Thank you for giving us your views, which will inform how we will re-comission the Health Visiting Service during the coming months.


  • Bellingham
  • Blackheath
  • Brockley
  • Catford South
  • Crofton Park
  • Downham
  • Evelyn
  • Forest Hill
  • Grove Park
  • Ladywell
  • Lee Green
  • Lewisham Central
  • Perry Vale
  • Rushey Green
  • Sydenham
  • Telegraph Hill


  • Lewisham residents


  • Children social care
  • Health and wellbeing
  • Commissioning