PNA Public Survey 2026

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1. Do you usually use a pharmacy in Lewisham, another pharmacy outside of Lewisham or an online/internet (distance-selling) pharmacy?

(Required) Yes - within the borough of Lewisham Yes - outside of Lewisham borough but in a neighbouring borough Yes - outside of Lewisham borough and in a borough which does not neighbour Lewisham Yes - distance-selling pharmacy (online/internet pharmacy) No

2. How often do you typically use a pharmacy?

(Required) Several times a week Once a week A few times a month Once a month Once in 3 months Once in 6 months Less than once a year

3. What do you usually use your most frequently visited pharmacy for? (select all that apply)

(Required) For advice To collect prescribed medication To buy shampoo, toothpaste, and other toiletries To buy medication that doesn’t need a prescription (over the counter medicines) To get support for long-term conditions (e.g., diabetes, high blood pressure) To get support for minor illnesses If I am unable to get a GP appointment To find out about services available to you For specialised services (such as stop smoking services) Other

4. If you answered Other to Question 3, please describe below

5. Do you use the same pharmacy on a regular basis?

(Required) Yes - I use the same community pharmacy all of the time Yes - I use the same community pharmacy most of the time Yes - I use online/internet pharmacies all of the time No - I use several different community pharmacies No - I use a combination of community pharmacies and online/internet pharmacies

6. Thinking about the location of the pharmacy, which of the following is most important to you? (Please tick all that apply)

(Required) It is close to my doctor’s surgery It is close to my home It is close to other shops I use It is close to my children’s school or nursery It is easy to park nearby It is close to the bus stop / train station It is close to where I work It is close to/in my local supermarket Other (please specify below) None of the above

7. If you answered Other to question 6, please expand below

8. What is your most frequent way of travel to get to your pharmacy?

(Required) Walking Cycling/Scooter Car/Motorbike/Van Public Transport Taxi/Uber Other - please state below

9. If you answered Other to Question 8, please describe below

Other transport

10. How long does it take for you to travel to your pharmacy?

(Required) Less than 5 minutes 5-10 minutes 10-15 minutes 15-20 minutes 20-25 minutes 25-30 minutes 30+ minutes

11. Do you have a disability, a health condition and/or other access needs that could affect how easily you access your chosen pharmacy?

(Required) Yes No Prefer not to say

12. If you have a disability, a health condition and/or other access needs, can you access your chosen pharmacy in person?

(Required) Yes No Prefer not to say

13. If you answered No to Question 12, please describe below

14. Is there a more convenient or closer pharmacy that you don’t use?

(Required) Yes No

15. If you answered Yes to Question 14, please can you explain why

PNA Public Survey 2026

Overview